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Cannot put item in Cart on Amazon site

In Firefox (15), Safari, merely non Opera I cannot put an item in the shopping cart on the Amazon website. This trouble occurs Simply when buying an detail in Clothing and Accessories, where it is necessary to specify a size. If I search and select such an item, like a pair of trousers, the section where the item is put into the cart is dimmed, and there is an instruction to select a size. I select a size and then move the cursor to the point where I tin Add together to Cart. But this department remains dim instead of turning brilliant. I cannot add the item to the cart. EXCEPT if I order a belt! A belt has a size, yous must specify it, and you lot can put it in the cart. I DID Non HAVE THIS PROBLEM UNTIL ABOUT A Week Agone, after downloading a Software Update that contained an HP printer driver. That issue got fixed by an HP tech working remotely. I have talked to Apple tree several times, they cannot figure out what is incorrect with the Amazon site. I practice NOT take this problem on a MacBookPro running 10.6.8. I but have it on a MacPro desktop auto also running 10.6.eight. I reinstalled x.six.3 on the desktop Mac from the Snow Leopard DVD and updated that to 10.half-dozen.8 (not including the HP driver on the chance that that might take triggered all of this. The disability to move "sized" items to the cart still persists, equally described. Note once more, I have the aforementioned problem in Safari, but no problem in Opera. I am assuasive cookies and third political party cookies. I have tried restarting with add-ons disabled. I have deleted Amazon's cookies and then immune Amazon to re-install them. In that location is no firewall up. The desktop auto is effectually 6-8 years old. At that place are no apparent hardware problems although I only take 1GB of RAM. Could this be a firmware problem? Of class I take the workaround of using Opera or the laptop if I want to buy some socks, but it'southward annoying to have this inconsistency. Any communication would be appreciated. Thanks. Gene

In Firefox (15), Safari, just non Opera I cannot put an particular in the shopping cart on the Amazon website. This problem occurs Only when ownership an detail in Wearable and Accessories, where information technology is necessary to specify a size. If I search and select such an item, like a pair of trousers, the section where the item is put into the cart is dimmed, and there is an education to select a size. I select a size so move the cursor to the point where I can Add to Cart. But this section remains dim instead of turning bright. I cannot add together the item to the cart. EXCEPT if I club a belt! A chugalug has a size, yous must specify it, and you can put it in the cart. I DID NOT Take THIS Trouble UNTIL ABOUT A Calendar week AGO, subsequently downloading a Software Update that contained an HP printer driver. That issue got fixed by an HP tech working remotely. I accept talked to Apple several times, they cannot effigy out what is incorrect with the Amazon site. I do Non have this problem on a MacBookPro running 10.6.8. I simply accept it on a MacPro desktop machine also running x.six.8. I reinstalled 10.half-dozen.3 on the desktop Mac from the Snow Leopard DVD and updated that to x.vi.8 (non including the HP driver on the chance that that might have triggered all of this. The inability to move "sized" items to the cart still persists, as described. Note over again, I have the same problem in Safari, merely no problem in Opera. I am allowing cookies and third party cookies. I have tried restarting with add-ons disabled. I have deleted Amazon'southward cookies and then allowed Amazon to re-install them. In that location is no firewall up. The desktop machine is around six-viii years erstwhile. There are no apparent hardware problems although I but have 1GB of RAM. Could this be a firmware trouble? Of course I have the workaround of using Opera or the laptop if I want to buy some socks, but information technology'southward annoying to have this inconsistency. Any communication would be appreciated. Thanks. Gene

Modified Baronial 31, 2012 at ten:20:47 AM PDT by genehammel

Chosen solution

If clearing cookies doesn't work and so it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-periodical in the Firefox Profile Folder in instance the file cookies.sqlite got corrupted.

• http://kb.mozillazine.org/Cookies

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All Replies (nine)

Many site issues tin can be caused by decadent cookies or cache. In gild to try to fix these problems, the start step is to clear both cookies and the enshroud. Annotation: This will temporarily log you lot out of all sites you're logged in to. To clear enshroud and cookies do the following:

1. Get to Firefox > History > Clear recent history or (if no Firefox button is shown) get to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the pointer next to Details to toggle the Details list active.
4. From the details listing, bank check Cache and Cookies and uncheck everything else.
5. Now click the Articulate at present button.

Further information can be found in the Articulate your enshroud, history and other personal information in Firefox article.

Did this fix your issues? Please report back to us!

Many site issues tin can be caused by corrupt cookies or cache. In guild to attempt to set these bug, the commencement stride is to articulate both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To articulate cache and cookies practise the post-obit: #Get to Firefox > History > Articulate recent history or (if no Firefox button is shown) get to Tools > Clear recent history. #Under "Time range to articulate", select "Everything". #At present, click the arrow adjacent to Details to toggle the Details list agile. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Farther information tin can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this gear up your problems? Please written report dorsum to us!

Chosen Solution

If clearing cookies doesn't work then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.one-time) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

• http://kb.mozillazine.org/Cookies

If clearing cookies doesn't work then it is possible that the file <i>cookies.sqlite</i> that stores the cookies is corrupted. Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox Contour Folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies

Thank you cor-el. There'southward a problem

/Users/gene/Library/Application Back up/Firefox/Profiles [Roo:Awarding Back up/Firefox/Profiles] cistron% ls cookies* ls: No friction match. [Roo:Application Support/Firefox/Profiles] gene% ls -lt full 0 drwx------ 39 gene admin 1326 Aug xxx 10:05 e9rx5b5a.Default User drwx------ 41 gene admin 1394 May 14 12:49 l9jlh3b8.default

Should I delete this: l9jlh3b8.default ?

Thanks cor-el. There's a problem /Users/gene/Library/Application Back up/Firefox/Profiles [Roo:Application Support/Firefox/Profiles] gene% ls cookies* ls: No match. [Roo:Application Support/Firefox/Profiles] gene% ls -lt total 0 drwx------ 39 gene admin 1326 Aug 30 10:05 e9rx5b5a.Default User drwx------ 41 gene admin 1394 May fourteen 12:49 l9jlh3b8.default Should I delete this: l9jlh3b8.default ?

Thanks, all, for your help. I don't know which set up worked, but I did all of them and a few other tricks, and the problem has disappeared.

Cheers, all, for your help. I don't know which set up worked, merely I did all of them and a few other tricks, and the problem has disappeared.

No, that is the Firefox Profile Folder and you lose all your personal data in Firefox.

Did yous wait in that folder to meet if there is a file cookies.sqlite?

Y'all can utilise this button to go to the Firefox profile binder:

• Help > Troubleshooting Information > Profile Directory: Bear witness Folder
• http://kb.mozillazine.org/Profile_folder_-_Firefox

No, that is the Firefox Profile Binder and you lose all your personal data in Firefox. Did y'all await in that binder to run across if there is a file cookies.sqlite? You can utilize this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Dear cor-el,

Thanks again for your help. I now accept the same problem in Safari. The options seem to exist dissimilar for Safari. I did reset Safari simply that did no good. I would be grateful for whatsoever communication on how to fix this.

Gene

Love cor-el, Thank you again for your help. I now accept the same problem in Safari. The options seem to exist different for Safari. I did reset Safari but that did no good. I would be grateful for any communication on how to fix this. Gene

Did y'all find the cookies.sqlite file and removed the file?

Are your cookie settings the default to accept at least all normal cookies from websites and exercise not block cookies via a cake exception?

• Firefox > Preferences > Privacy > Cookies
• http://kb.mozillazine.org/Cookies

Do you lot have any security software that may be blocking cookies as information technology happens in more that i browser?

---

Create a new contour as a test to check if your electric current contour is causing the problems.

Run across "Basic Troubleshooting: Make a new contour":

• https://back up.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile

There may be extensions and plugins installed by default in a new profile, and so check that in "Tools > Add together-ons > Extensions & Plugins" in case in that location are still problems.

If the new profile works and then you can transfer some files from the onetime profile to that new profile, but be conscientious not to copy corrupted files.

Meet:

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Did you lot find the cookies.sqlite file and removed the file? Are your cookie settings the default to have at to the lowest degree all normal cookies from websites and do not block cookies via a block exception? *Firefox > Preferences > Privacy > Cookies *http://kb.mozillazine.org/Cookies Do you have whatever security software that may be blocking cookies as it happens in more that i browser? ---- Create a new contour every bit a test to cheque if your current contour is causing the issues. Encounter "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-brand-a-new-contour There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add together-ons > Extensions & Plugins" in instance there are all the same problems. If the new profile works then y'all can transfer some files from the old contour to that new contour, but be conscientious not to re-create corrupted files. Come across: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Thanks for your annotation. Firefox is working OK. This is a Safari problem.

There are no files with the name cookies* or *.sqlite on the machine, per a spotlight search. The merely files with "cookies" in the name are in Adobe apps.

All the options in Safari Preferences are checked except the blocking of pop-upward windows, which is not checked. Cookies are always accustomed. Third party cookies are not blocked.

Do you believe the expiration dates on the cookies? The Engagement&Time info on the Mac is OK, 2012. The dates on the cookies are like 01/01/36. I was unable to upload a pdf or tiff of the relevant scrrenshot with "Add Images".

Gene

Thank you for your note. Firefox is working OK. This is a Safari problem. There are no files with the proper name cookies* or *.sqlite on the machine, per a spotlight search. The only files with "cookies" in the name are in Adobe apps. All the options in Safari Preferences are checked except the blocking of pop-up windows, which is non checked. Cookies are always accepted. Third party cookies are not blocked. Practise you believe the expiration dates on the cookies? The Date&Time info on the Mac is OK, 2012. The dates on the cookies are like 01/01/36. I was unable to upload a pdf or tiff of the relevant scrrenshot with "Add together Images". Gene

If you lot only take a problem with Safari left then it is best to take this to an Apple tree or Safari oriented forum.

If you only have a trouble with Safari left and then information technology is best to take this to an Apple or Safari oriented forum.

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Source: https://support.mozilla.org/en-US/questions/935801

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